Frequently Asked Questions

Zleep was scientifically designed to cradle the natural curvature of your cervical vertebrae, keeping your neck fully supported and properly aligned all night. 

This keeps your airways clear and allows your muscles, tendons and ligaments to relax so that you can enjoy all the healing benefits of a good night’s sleep. 

Some of these benefits include body and mind relaxation, pain relief, better breathing and overall sleep quality improvement.

Zleep has brought relief to hundreds of customers who suffered from neck pain. However, we can’t affirm it will heal your pain, as each condition has its particular causes and treatments. 

For better guidance regards the treatment to your conditions, we recommend that you consult your doctor or physiotherapist.

The Healing Pillow is designed to give you perfect support and alignment when sleeping on your back or either side, which are the only healthy positions you can sleep in. If another brand claims to have the perfect pillow for tummy sleepers, be careful. According to all recent studies, sleeping in your stomach is harmful to your neck, no matter what pillow you use. When you sleep facing down, your cervical vertebrae is forced out of its natural alignment, which creates strain and can cause severe neck injuries over time.

In many cases, yes. The main cause of snoring is airway obstruction. When your head, neck and shoulders are misaligned, the air can’t flow naturally through your nasal cavity and throat. This causes your respiratory tissues to vibrate and emanate that terrible snoring sound. 

Zleep provides the perfect alignment between your head, neck and spine, allowing you to breathe better and minimising snoring.

Zleep is not a certified solution for sleep apnea. However, many customers who suffer from it have had a positive experience using Zleep. In any case, please consult your doctor to find the proper sleep apnea treatment for you.

We have many happy customers using Zleep and their CPAP machine together. However, we always recommend you to ask your doctor what’s best for your particular case.

Yes. Even though the Zleep Pillow has an exclusive ergonomic shape, its overall dimensions are similar to standard pillows.

Zleep's pillow cover is made of 95% polyester and 5% elastane, while the pillow core is made of slow rebound, medical-grade memory foam. This material ensures optimal orthopedic support, as it cradles pressure points while adapting to each individual neck shape.

Once your order is received, it takes us one or two days to carefully process, pack and ship it.

At the moment, we are working with two different warehouses: one in Sydney and an international one in China.

The Zleep pillow is shipped from our local warehouse in Sydney, taking up to 8 working days to arrive via Australia Post.

The Leg Pillow and the Silk Pillowcases are being dispatched from our international warehouse, taking anywhere between 7 to 21 business days to arrive. 

If you ordered more than one item, they might be shipped from different warehouses. Therefore, they might arrive at your shipping address at different times.

You can keep tabs of where your order is at all times by using the tracking link we sent to you on the shipping confirmation email or putting your tracking number on our track order page.

We are sorry! Some pillows arrive with an unusual scent from the memory foam manufacturing. But don’t worry, the smell should go away in a day or two. To speed up the process, you can remove the pillow core from its cover and leave it outside, under the shade. But please make sure you don't expose it to sun light. 

Manufacturing defects on any of our products or issues with received orders are covered by our 30 nights warranty. Any issues with orders or products would need to be communicated to us within 24 hours after delivery to prove the validity of the defect.

For more information on returning defective items, please visit our Refund Policy page or contact us at hello@zleep.com.au.

We know that finding the perfect pillow is not easy. After all, each of us has very specific needs and preferences. That’s why we offer a 30-nights money-back warranty so that you can try Zleep risk-free. If you don’t experience the benefits you are after, simply return your Zeep for a full refund. 

But please make sure your Zleep is in good condition, as all the returned pillows are donated to homeless shelters and nursery homes around Sydney.

For more information on how to return your Zleep and receive your refund, visit our Refund Policy pageor contact us at hello@zleep.com.au.